Returns & Exchanges
Due to the perishable nature of our frozen berries and farm products, we are unable to accept returns once items have left our facility. If you experience any quality issues or discrepancies with your order, please contact us within 24 hours of receipt for a resolution.
Inspect Your Order
Thoroughly check your frozen berries and farm goods immediately upon pickup or delivery to ensure they meet our quality standards.
Document Issues
Take clear photographs of the product and the packaging if there are any signs of damage or quality concerns to assist in our review process.
Contact Customer Support
Email our team at Krause Farms with your order number and documentation within 24 hours to initiate a formal claim.
Receive Resolution
Our team will review your request and, if approved, issue a replacement product or store credit to ensure your satisfaction.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing